Frequently Asked Questions (FAQ)
Where is the Poikilingo app available?
You can find the Poikilingo Kids app at:
The app is 100% FREE till the end of 2025 for users in the Danish and Ukrainian app stores. For users in other locations, we have a launch offer of a LIFETIME unlimited premium access for a one-time payment. Price varies according to location and you can check the price for your country on the links above.
I can't hear any sound from the app.
The most 3 common reasons for not hearing sounds from the app are:
Your device is set to Silent Mode or the volume is low or mute. You can set your iPhone to Ring mode by switching forward a side button on the left; and you can adjust volume and DND in the Control Center (as shown in the image below). Be aware that in iPads, you can only switch between Silent and Ring Modes in the Control Center (there is not physical button).
Your device is set to Do Not Disturb, and in that case, sounds are off. In iOS devices, if you have DND turned on, you will see a little moon sign in the top right bar of your phone.
If you can't hear any sounds only from the Poikilingo app, make sure that you are allowing Notifications and Sounds. You can check at Settings > Notifications, then choosing the Poikilingo app and setting it as the image below:
Does you app collects, share and sell my family's data?
Yes and NO! Yes, we store some data, including data from your children, as it is detailed in our Privacy Policy and in our Terms of Service. And we share data that we are obligated to, in order to provide our services, to trustworth companies such as Google, Amazon Web Services, Unity, etc. However we do NOT and will NEVER sell data from your family. Most of your children’s data that we store are related to their general use of the app, and their performance, so we can keep creating more meaningful activities for our little users. ALL DATA is encrypted (secured) and pseudonymized, which means it CANNOT be directly linked to your child or you.
Keep in mind that Poikilingo was created by moms, so we understand your concerns about your children’s data!
I have an error in the app. What do I do?
Mistakes happen all the time, as it is not always easy to keep all functionalities working 100% in all versions of iOS and Android, and in all models of mobiles and tablets. We apologize for that. We would love if you could help us to fix those errors! Please reach us with an email to support@poikilingo.com.. If possible, share screenshots or videos with us, as that can usually help us to fix errors faster. You can upload screenshots or videos here: https://drive.google.com/drive/folders/1yT6sfJnrPDyyJQe9l3nasQtnosZPD3Mt?usp=share_link. Do NOT upload screenshots or videos that contain any sensitive data, such as your account details.
Does you app work in tablets?
Yes. Our app is compatible with mobiles and tablets. We actually recommend children to use a tablet for an improved experience.
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